Protecting your privacy and your personal information is of paramount importance to our Learn To business.
Personal information collected
You can browse our website or call us without having to give us any personal information.
However, we may collect your personal information in the following cases:
During your purchases, orders, returns or exchanges
When creating a “To learn” account
When subscribing to our mailing list (newsletter)
When registering for our various online contests and promotions
When participating in our surveys
When you send us a comment or question by email or when you call us directly.
The personal information we may collect in these situations is as follows:
Your choice of communication language
Your email address
Your postal address
Your billing address
Your shipping address
Your home phone number, cell number, office number
Your credit card number only during a refund or an exchange
When you use a credit card to pay for a purchase through our website, no information related to your credit card is collected by "To Learn". Your payment is processed and administered by “Stripe” banking solutions directly on our secure website for your online purchases.
Use of personal information collected
Unless otherwise indicated herein, we agree not to disclose, rent, sell or assign personal information about our customers to third parties without first obtaining their consent.
However, we may use your personal information in the following circumstances:
To process and fulfill your order, including to send you emails to confirm the status of your order, its payment and its shipment.
To process returns or exchanges of products and services.
To manage contests, loyalty programs and other programs and promotions in which you participate.
To improve your shopping experience.
To inform us about your purchasing preferences.
To understand your tastes and your purchasing history so as to develop offers and promotions for you.
For internal business purposes, such as trend analysis and statistics, for auditing purposes, as well as for the purpose of creating new products, enriching our website, improving our services, identifying needs and determine the effectiveness of our promotional campaigns.
To protect the security and integrity of our website and our business.
To prevent and detect suspicious, fraudulent or fraudulent activities and transactions or to investigate these activities and transactions.
To communicate with you and send you information by email, mail, phone, text message or other means about our products, services, contests and promotions, unless you tell us have indicated your refusal to receive promotional communications, your transactions, changes to our conditions and policies and / or for other administrative purposes.
We share your personal information in the following circumstances:
Service providers: We may disclose your personal information to persons distributing the training for which you have paid or to third parties who manage customer information and perform tasks on our behalf or, such as hosting of our website, managing promotions, sending communications to our customers, conducting surveys, processing credit cards, managing your requests, helping us collect a debt you owe us, l assistance in preventing, detecting and investigating fraudulent or questionable activities and operations. We require that our service providers appropriately protect personal information, and they are not authorized to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.
Third parties: We may share your personal information with third parties who sponsor contests, promotions, loyalty programs or other, in accordance with the general conditions applicable to these contests, promotions and programs. You should carefully review the terms and conditions as they may contain important additional information about the use of your personal information by sponsors or other third parties. In the event of incompatibility, the general conditions of these contests, promotions and programs prevail over this confidentiality policy.
Commercial transactions: In the unlikely event of a reorganization, merger, sale, joint venture, transfer, transfer or other alienation (including in the context of bankruptcy or insolvency or similar proceedings) of all or part of the business, assets or inventory, personal information about our customers and other data collected as described in this policy is part of the assets transferred and may be shared with the other parties.
Cookies, Pixels and IP Address
Your web browser places cookies on your hard drive. Our site uses them to store information you have given it, so you don't have to enter it every time you visit us. Cookies also help us determine which parts of the site are popular by showing us how you and others use our site.
This site uses web beacons embedded in the code of the web page. Used for the same purpose as cookies, web beacons collect non-personal information on the browsing habits of the Internet user, which we then analyze in order to improve the experience of users of our site.
IP address: This is a number that is automatically assigned to your computer by your Internet service provider. This number is automatically entered into the server log files each time you visit our website, along with the time of your visit and the pages you have visited. It is also collected by the invisible pixels in the manner described below. The collection of IP addresses is common practice on the Internet and is done by many websites.
We use IP addresses for purposes related to the use of personal information, as well as for calculating website usage levels, for diagnosing server problems, for managing our website and your use of it, in particular to make you promotional offers, respond to your requests and allow you to make your purchases. Unless otherwise required by law, we treat IP addresses, server log files and related data as non-personal information.
We may use non-personal information and share it with third parties for any purpose and also combine non-personal information with personal information, but if we do, we will treat it as personal information for as long as it is available. combined.
For example, we use tools like Google Analytics that allow us to analyze the behavior of our customers in order to improve our customer service and our product offering in order to provide the best online shopping experience to our customers. Any other tool could thus be used for the same purpose.
Security of Personal Information
We do our best to provide you with a safe and convenient online experience. We understand that our customers trust us with the protection of their personal information. We have put in place measures to protect the personal information in our care and control. As such, we only allow access to personal information to those of our employees and our authorized service providers who need this information for the purposes described in this confidentiality agreement. We have taken reasonable administrative, technical and physical protective measures to protect us against unauthorized access, use, modification and disclosure. When you enter your personal information, the "To Learn" website uses "Secure Socket Layers" SSL information transmission technology which makes transmission highly secure. When you make your payment online, you can check if you are in secure mode by ensuring that the URL link (web address) begins with "https: //" rather than "http: //".
In order to provide you with an increased level of security, online access to certain personal information can be protected by the password of your choice. We strongly recommend that you do not share your password with anyone. "To learn" will never ask you for your password in an unsolicited communication.
Notwithstanding the above, you should know that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Therefore, it is impossible for us to 100% guarantee the security of data transmission over the Internet. "To Learn" does not represent or warrant that personal information will not be lost, misused or altered, and it assumes no responsibility for the personal information you transmit to it, nor for the use or misuse of personal information by you or third parties. If you have reason to believe that your communication with us is no longer secure, you must immediately notify us of the problem by contacting us using the procedure described in the "Contact Us" section below. If you notify us by post, the resolution of the problem will be delayed. To reach us by mail, the address is 8700 rue Notre-Dame Ouest, Trois-Rivières, Quebec, Canada, G8Z 2B2
Here are some recommendations to help keep your online shopping safe:
If you are using a public computer, always log out when you are finished.
Do not share your passwords. Remember that anyone who knows your password can access your personal information.
When creating a password, use at least eight (8) characters and use a combination of letters and numbers including special characters. Do not use words from a dictionary, your name, email address or other personal information that is readily available. We also recommend that you change your password regularly.
Use a different password for each of your online accounts.
Watch out for unsolicited emails and phone calls.
o Also, if you receive a questionable email with a link to update your account information, do not click on that link. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal information, ignore the request and contact us immediately.
We keep your personal information for the time necessary to achieve the objectives mentioned in this confidentiality commitment, unless a longer retention period is necessary or permitted by law.
Links to other websites
Access or modify my personal information
Our website has a feature that allows you to set up a "Learn" account. You must log into your account to access and modify your personal information.
You can also subscribe to our mailing list (newsletter) on our website or when you take part in an advertising lottery or contest. Please note that each time we send you an email, we give you the option to unsubscribe from our mailing list, so that you are able to stop receiving emails at any time.
We communicate with you only if you want. If you no longer wish to receive promotional information, such as those regarding special offers and sales, you can notify us by emailing email@example.com or by following the opt-out instructions provided in promotional emails you have received.
When proceeding by email, be sure to include your full name and the email address you used when you registered. If you request that your name and email address be removed from our mailing list, we will keep your information in an excluded names file to fulfill your request. Processing your request sent by email takes approximately 10 working days and by post approximately 3 to 4 weeks; Until this period has passed, you may continue to receive communications from us. We would be grateful for your patience and understanding by allowing us these time periods to process your request.
If you change your mind, you can start receiving our promotional communications again by subscribing to our mailing list on our website or when you take part in an advertising lottery or contest.
If you are under the age of majority, you can browse our website, but you cannot shop there unless you have permission from one of your parents or guardians before to provide us with personal information.
If you still register and we learn that you are under the age of 14, we will delete your registration information and send you an email to notify you. If you are under 14 and want to make a purchase, please ask one of your parents or guardians to place the order for you.
Changes to our commitment to confidentiality